User Guide
*This User Guide is applicable only in Japan.
About shopping
You can only order from our online store.
Payment can be made by Paypal / shop pay / Google pay.
Regarding delivery
Orders received before noon on business days will be shipped the next day if the item is in stock.
The delivery method will be sent by courier service (Sagawa Express).
- Hokkaido area 900 yen
- Tohoku area 700 yen
- Kanto area 600 yen
- Shinetsu area 700 yen
- Hokuriku area 700 yen
- Tokai area 700 yen
- Kinki area 700 yen
- China area 800 yen
- Shikoku area 900 yen
- Kyushu area 900 yen
- Okinawa area 900 yen
Mask-related products and handkerchiefs will be sent by Yu-Packet.
Nationwide uniform 400 yen
Domestic shipping is free for orders over ¥15,000.
Delivery destinations are limited to Japan.
About returned goods exchange
As soon as you receive the item, please check to see if anything different from your order has been sent.
*Once the product has been used, it cannot be returned or exchanged. Thank you for your understanding.
When we cannot accept returns or exchanges
- Products that have been delivered for more than 7 days
- Products used by customers
- Items that have been defaced or damaged by the customer
- In the case of reasons such as the texture of leather products, coloring, and image differences
- When the tag, package, etc. of the product is defaced, damaged, lost, or discarded
- Products that have been soiled by customers trying on them, etc.
- Products that have been repaired or cleaned after delivery
- Sale items
- Products subject to other special projects (lucky bags, etc.)
In the case of returns due to product defects, misdelivery, or damage during transportation
We make every effort to ensure the quality of our products, but in the unlikely event that the product is damaged or soiled,
Or if you receive a product different from your order, please contact us within 7 days after delivery.
We will immediately exchange the item at our expense.
We apologize for the inconvenience, but after contacting us,
We will send you an email regarding the exchange, which will give you detailed instructions on how to return or exchange the item.
Items that are in stock will be exchanged for the same item. For items that are not in stock, we will issue a refund.
In the case of a refund, we will transfer it to your designated bank account. (Please note that we do not accept refunds other than by bank transfer.)
Wrinkles, processing, texture unique to materials such as leather, etc. are not recognized as defective products.
In case of return or exchange due to customer convenience
In the case of returns or exchanges due to customer's convenience, such as differences in image (color, design, etc.), size mismatch, etc.,
We will accept returns and exchanges if you contact us within 7 days after delivery.
In this case, the customer will be responsible for the round-trip shipping fee and handling fee for the refund (in the case of cash-on-delivery payment, cash-on-delivery handling fee).
- After contacting us regarding the return, we will send you an email regarding the exchange, which will contain detailed instructions on how to return or exchange the item.
- Please be sure to check them before sending them back.
- If the total order amount is less than 5,500 yen after returning the item, the shipping fee will be charged in addition to the return shipping fee.
About personal information
Important personal information entrusted to us by our customers will never be transferred to third parties.
Please check the privacy policy for details.
About correspondence outside business hours
We do not respond outside business hours.
We will respond to emails received during our business hours.
Normal business
09:00-17:00 (excluding Saturdays, Sundays, holidays, and 12:00-13:00)
About inquiry
We accept inquiries through the inquiry form.
If you are in a hurry, please call us.
Representative number: 03-3634-5645
Reception hours: 09:00-17:00 (excluding Saturdays, Sundays, holidays, and 12:00-13:00)