- When you receive the item, please check immediately to see if anything different from your order has been sent.
*Once the product has been used, it cannot be returned or exchanged. Thank you for your understanding.
When we cannot accept returns or exchanges
- Products that have been delivered for more than 7 days
- Products used by customers
- Items that have been defaced or damaged by the customer
- In the case of reasons such as the texture of leather products, coloring, and image differences
- When the tag, package, etc. of the product is defaced, damaged, lost, or discarded
- Products that have been soiled by customers trying on them, etc.
- Products that have been repaired or cleaned after delivery
- Sale items
- Products subject to other special projects (lucky bags, etc.)
In the case of returns due to product defects, misdelivery, or damage during transportation
We make every effort to ensure the quality of our products, but in the unlikely event that the product is damaged or soiled, or if you receive a product that is different from what you ordered, we apologize for the inconvenience, but please contact us within 7 days after delivery. please contact.
We will immediately exchange the item at our expense.
Return address: We are very sorry for the inconvenience, but after receiving your contact, we will send you an email about the exchange, and we will provide detailed instructions on how to return or exchange the item.
Please be sure to check them before sending them back.
Items that are in stock will be exchanged for the same item.
For items that are out of stock, we will refund your money.
In the case of a refund, we will transfer it to your designated bank account. (Please note that we do not accept refunds other than by bank transfer.)
Wrinkles, processing, texture unique to materials such as leather, etc. are not recognized as defective products.
In case of return or exchange due to customer convenience
In the case of a return or exchange due to the customer's preference, such as a difference in the image (color, design, etc.), size mismatch, etc., we will accept a return or exchange if you contact us within 7 days after delivery. increase.
In this case, the customer will be responsible for the round-trip shipping fee and handling fee for the refund (in the case of cash-on-delivery payment, cash-on-delivery handling fee).
- After contacting us regarding the return, we will send you an email regarding the exchange, which will contain detailed instructions on how to return or exchange the item.
- Please be sure to check them before sending them back.
- If the total order amount is less than 5,500 yen after returning the item, the shipping fee will be charged in addition to the return shipping fee.